Let’s get your energy connected.

Accounts & access

Use your own email address to register or log in. Your Account page shows your orders and platform access. Your account shows the confirmed payment and access status. If payment is still processing, wait for that result before trying again.

Standard covers one inverter at one site. Pro covers up to three inverters in total across three sites, with extended history, costs and approved-display data access. Enterprise is arranged with SeeEnergy for unlimited sites and inverters. Screens are separate hardware purchases.

If an order or access looks wrong

Refresh Account and check the order status. If a payment is still pending, do not place another order to fix it. Contact us with the order reference. Older orders may show an explicit activation step; follow the action shown in your account.

Security and shared access

Use the password-reset link on the login screen if needed. If you enabled an authenticator, complete its verification step when logging in. In the Android app, optional biometric app lock unlocks an existing signed-in session; a new or expired session still requires website login.

Owners can manage invited viewers from Account → People. Shared viewers use their own identity and only see the sites granted to them. Inverter settings, devices and tariff changes remain with the owner.

Create your installation

1. Log in and open Sites.
2. Choose Add site, give the installation a name, and create it within your account’s site allowance.
3. Copy the returned Site key and keep it somewhere private. You will enter it into the approved USB adaptor’s setup form.
4. Select that site when viewing your dashboard. Each site represents one inverter; an empty site still reserves an inverter slot.

If you lose a Site key, the owner can rotate it in Sites and enter the new key on the adaptor. The old key stops working, so plan the update while you can access the adaptor’s setup controls.

Connect an approved USB adaptor

These steps apply to the SeeEnergy USB Adaptor. Use the instructions supplied with any other approved model. A stock GivEnergy dongle does not become compatible just by entering these settings.

1. Power the approved adaptor as instructed. Hold its button for 3 seconds to open protected setup.
2. Find the SeeEnergy- network in your phone or computer’s Wi-Fi list. Join it using the 16-character setup password shown on the adaptor’s small display.
3. Open http://192.168.4.1/config in a browser. If asked to sign in, use username admin and the setup password currently shown on the adaptor.
4. Enter your home WiFi network and WiFi password, then paste the correct Site key. The SeeEnergy USB Adaptor uses 2.4 GHz Wi-Fi. Leave the supplied Cloud hostname unchanged unless SeeEnergy support asks you to change it.
5. Choose Save and restart. Reconnect your phone to your normal network and check the installation’s dashboard.

Setup closes after 10 minutes. Reopen it to get a new temporary password if it expires. If the small display is blank or you cannot read the password, contact us for assisted setup; each setup session has its own password.

Check the complete connection

The approved adaptor connects through your home Wi-Fi directly to SeeEnergy on the internet. An on-premises bridge computer is not required for this connection. After connecting, check that the selected site shows recent inverter readings to confirm setup is complete.

A real zero is valid: for example, solar generation can be 0 W at night. A dash, waiting message or stale timestamp means that value is not currently available. Keep your original hardware until your replacement connection is confirmed.

Connect an approved display

These instructions cover the 9-inch SeeEnergy Display. It must be supplied or prepared for SeeEnergy before account pairing. Ask about a display if yours has not been supplied or prepared by SeeEnergy.

First, connect its Wi-Fi

1. On the Energy page, tap the top-right … menu to open SeeEnergy account, then tap Wi-Fi.
2. Wait for the setup network and QR code. Join the displayed SeeEnergy-Setup-XXXX network using its displayed Wi-Fi password, or scan the Wi-Fi QR.
3. Open http://192.168.4.1 in your phone’s browser. Choose or type your home network, enter its password and press Save Wi-Fi.
4. Check the display as it connects. Changing Wi-Fi keeps its existing account pairing.

This temporary setup window also lasts 10 minutes. If it closes, reopen Wi-Fi setup on the display and use the newly shown credentials.

Then, pair it to your account

1. Allow the display to connect to Wi-Fi and set its clock. In the account panel, choose Pair if a pairing code has not appeared.
2. Scan Scan to pair, or log in at My displays and select your installation.
3. Enter the short website pairing code shown as XXXX-XXXX and complete the pairing. Use the current code before its on-screen countdown expires.
4. Check for Connected to your SeeEnergy account on the display, then confirm your site’s readings.

“Screen enrollment required” needs SeeEnergy assistance. “Pro account required” means the site owner’s account needs suitable active access. Removing a display in My displays revokes its connection.

Weather & screen settings

Tap the weather location at the bottom of the display, or Edit. Enter a town or postcode, press Search, and select the correct place. You can also manage the display’s weather location on the website. Weather can be temporarily unavailable while inverter readings remain live.

To change dimming, open … → Display. Choose Never, 1, 5, 10, 15 or 30 minutes of inactivity, choose Clock or Energy for the dimmed view, then Save. The default timeout is 5 minutes. The first touch wakes a dimmed screen; touch again to use its controls.

The clock uses the installation’s local timezone. If it says “Setting clock” or “Local time unavailable”, keep the screen online so it can refresh its clock and site timezone. It does not use an old inverter reading as the current time.

Change grid-charging schedules

1. Log in as the installation owner, select the right site and open Charging.
2. Check the inverter connection and the clock or timezone shown before choosing the charging window.
3. Use the available schedule controls, review the proposed change and confirm it.
4. Wait for confirmation that the schedule has been saved and checked on the inverter. A queued request has not yet been confirmed.

Schedule changes are available for supported configurations where SeeEnergy has enabled them. If a control is unavailable or an update times out, read the latest settings before trying again and contact us if the result is unclear. Shared viewers cannot change inverter settings.

Tariffs, costs & export earnings

For Pro and Enterprise, select your installation and open Costs to set the tariff. Enter the rates in the units shown, including peak and off-peak import bands, their times, your export rate and any standing charge fields offered. Check the installation timezone and the saved rates.

The dashboard and approved displays use those saved tariffs to estimate import costs and export earnings. These are estimates from recorded energy data, not a supplier bill. Missing readings, incomplete coverage or a rate change can affect the result; check the dates and coverage labels beside the figures.

Updates over the internet

Prepared SeeEnergy dongles and approved displays can check for approved software updates over Wi-Fi. Keep the device powered and connected while an update is in progress. Normal updates do not require plugging a prepared display back into a computer.

Software updates are released in stages to compatible devices. Your device may receive an update at a different time from another model. The display’s account panel shows its installed app version; if it says USB preparation is required for remote updates, contact us to arrange that one-time preparation.

If an update fails repeatedly, tell us the displayed version and message. Do not repeatedly disconnect power or install unapproved software.

Common connection problems

A LITTLE HELP, WHEN YOU NEED IT

Tell us what you can see.

Include your order reference if relevant, the inverter or display model, software version, the time of the problem and the exact status message. Remove passwords, Site keys and pairing codes from screenshots.